How To Fix CRM_MKTPL181 - Hierarchy is blocked in SAP NetWeaver BI

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 181

• Message text: Hierarchy is blocked in SAP NetWeaver BI

What causes this issue?

An error occurred while saving data in SAP NetWeaver BI.
The hierarchy in SAP NetWeaver BI was locked by another process.

System Response

The data was not saved in SAP NetWeaver BI.

How to fix this error?

Save the data again later.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL181 - Hierarchy is blocked in SAP NetWeaver BI ?

  The SAP error message CRM_MKTPL181 indicates that a hierarchy is blocked in the SAP NetWeaver Business Intelligence (BI) system. This error typically arises when there are issues related to the hierarchy structure used in marketing planning or reporting.
  Cause:
  
  Hierarchy Locking: The hierarchy might be locked due to ongoing processes, such as data uploads, changes, or maintenance activities.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the hierarchy.
  Data Consistency: There may be inconsistencies in the hierarchy data that prevent it from being used.
  Technical Issues: There could be technical problems in the BI system or the underlying database that are causing the hierarchy to be blocked.
  
  Solution:
  
  Check Hierarchy Status: Verify the status of the hierarchy in the SAP system. You can do this by navigating to the relevant transaction (e.g., transaction code CRMD_ORDER or CRMD_ORDERADM_H) and checking if the hierarchy is indeed blocked.
  Unlock the Hierarchy: If the hierarchy is locked, you may need to unlock it. This can typically be done by an administrator or someone with the appropriate permissions.
  Review Authorizations: Ensure that the user encountering the error has the necessary authorizations to access and modify the hierarchy. This may involve checking roles and permissions in the user profile.
  Data Consistency Check: Run consistency checks on the hierarchy data to identify and resolve any inconsistencies. This may involve using specific SAP tools or transactions designed for data validation.
  Consult Logs: Check system logs for any additional error messages or warnings that could provide more context about why the hierarchy is blocked.
  Contact SAP Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as RSA1 (Data Warehousing Workbench) and RSCUSTV10 (to check BI settings).
  Documentation: Review SAP documentation related to marketing planning and BI hierarchies for best practices and troubleshooting steps.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKTPL181 error effectively.