How To Fix CRM_MKTPL164 - Condition maintenance not possible; delta download acct hier. inactive

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 164

• Message text: Condition maintenance not possible; delta download acct hier. inactive

What causes this issue?

Maintenance of condition records for business partners as hierarchy
nodes is only possible if the delta download of the SAP ECC business
hierarchy to the business partner group hierarchy is active.

System Response

The system does not allow maintenance of the condition records.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check the Customizing settings for <DS:SIMG.CRM_BP_HIER3>Activate delta
download</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL164 - Condition maintenance not possible; delta download acct hier. inactive ?

  The SAP error message CRM_MKTPL164 indicates that there is an issue with condition maintenance in the context of delta downloads for account hierarchies. This error typically arises when the system attempts to perform a delta download for account hierarchies, but the necessary condition maintenance is not active or properly configured.
  Cause:
  
  Inactive Condition Maintenance: The primary cause of this error is that the condition maintenance for the account hierarchy is not active. This can happen if the relevant settings or configurations have not been properly set up in the system.
  Missing Configuration: There may be missing or incorrect configuration settings in the CRM system that prevent the delta download from being executed.
  Transport Issues: If the configuration was recently transported from another system, it may not have been activated correctly.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or modify the condition maintenance settings.
  
  Solution:
  
  
  Activate Condition Maintenance:
  
  Go to the relevant transaction in SAP (e.g., SPRO) and navigate to the configuration settings for condition maintenance.
  Ensure that the condition maintenance for account hierarchies is activated.
  
  
  
  Check Configuration:
  
  Verify that all necessary configurations related to account hierarchies and condition maintenance are correctly set up.
  Ensure that the relevant condition types and access sequences are defined and active.
  
  
  
  Transport Check:
  
  If the issue arose after a transport, check the transport logs to ensure that all necessary objects were transported correctly and activated in the target system.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access and modify condition maintenance settings.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM and condition maintenance for any specific instructions or updates that may be relevant to your version of SAP.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP Help documentation for CRM and condition management to understand the prerequisites and configurations required for delta downloads.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_MKTPL164 error message. If the problem persists, consider reaching out to SAP support for further assistance.