How To Fix CRM_MKTPL162 - Product &1 was deleted due to changed sales area data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 162

• Message text: Product &1 was deleted due to changed sales area data

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

If you change the sales area for a trade promotion, the system deletes
the products that are no longer valid for the distribution
channel-specific product hierarchy or the product group.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL162 - Product &1 was deleted due to changed sales area data ?

  The SAP error message CRM_MKTPL162 indicates that a product has been deleted from the marketing plan because of changes in the sales area data. This typically occurs in the context of SAP Customer Relationship Management (CRM) when there are modifications to the sales area (such as sales organization, distribution channel, or division) that affect the product's availability or status in the marketing plan.
  Cause:
  
  Changes in Sales Area Data: The most common cause is that the sales area data for the product has been modified. This could include changes to the sales organization, distribution channel, or division that the product is associated with.
  Product Deactivation: If the product has been deactivated or removed from the sales area, it will no longer be available for marketing activities.
  Data Consistency Issues: There may be inconsistencies in the data that lead to the product being flagged for deletion in the marketing plan.
  
  Solution:
  
  Review Sales Area Data: Check the sales area data for the affected product. Ensure that the sales organization, distribution channel, and division are correctly set up and that the product is active in the relevant sales areas.
  Re-activate the Product: If the product has been deactivated, you may need to reactivate it in the relevant sales area.
  Update Marketing Plan: If the changes to the sales area data are intentional, you may need to update the marketing plan to reflect the current status of the product. This may involve re-adding the product to the marketing plan if it is still relevant.
  Check for Data Consistency: Ensure that there are no data inconsistencies in the master data that could lead to this error. This may involve running consistency checks or data validation processes in SAP.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling this error message in your version of SAP CRM.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or MM02 to check and modify product and sales area data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Authorizations: Ensure that you have the necessary authorizations to view and modify product and sales area data in SAP CRM.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.