How To Fix CRM_MKTPL161 - Product &1 was deleted; it is invalid for territory hierarchy ID &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 161

• Message text: Product &1 was deleted; it is invalid for territory hierarchy ID &2

What causes this issue?

The territory ID was changed. The system checks all the products to
determine whether they are valid for the new territory.

System Response

The system automatically deletes any products that are not valid for the
new territory ID.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL161 - Product &1 was deleted; it is invalid for territory hierarchy ID &2 ?

  The SAP error message CRM_MKTPL161 indicates that a product has been deleted and is no longer valid for the specified territory hierarchy ID. This error typically arises in the context of territory management within SAP Customer Relationship Management (CRM) when trying to assign or use a product that has been marked as deleted.
  Cause:
  
  Product Deletion: The product referenced in the error message has been deleted from the system. This could be due to a manual deletion or as part of a data cleanup process.
  Territory Hierarchy: The territory hierarchy ID specified in the error message is trying to reference a product that is no longer valid, leading to this error.
  Data Inconsistency: There may be inconsistencies in the data where the product is still referenced in some areas of the system, but it has been marked as deleted in others.
  
  Solution:
  
  Check Product Status: Verify the status of the product in question. You can do this by navigating to the product master data in SAP and checking if the product is indeed marked as deleted.
  Restore Product: If the product was deleted by mistake and is still needed, consider restoring it if your system allows for such an action. This may involve reactivating the product or creating a new entry with the same details.
  Update Territory Assignments: If the product is no longer needed, you may need to update the territory assignments to remove references to the deleted product. This can involve:
  
  Removing the product from any active territory assignments.
  Ensuring that all territory-related data is consistent and does not reference the deleted product.
  
  
  Data Consistency Check: Run consistency checks in the system to identify any other potential issues related to deleted products and territory assignments.
  Consult Documentation: Review SAP documentation or consult with your SAP support team for specific steps related to your version of SAP CRM.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to check order data and product assignments.
  Territory Management: Familiarize yourself with the territory management functionality in SAP CRM, as it plays a crucial role in how products are assigned and managed within territories.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support for further assistance.