How To Fix CRM_MKTPL074 - E-mail address &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 074

• Message text: E-mail address &1 does not exist

What causes this issue?

The e-mail address &V1& does not exist.

System Response

The data is not transferred.

How to fix this error?

Check your entries.

Procedure for System Administrators

If necessary, check your settings in Customizing.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL074 - E-mail address &1 does not exist ?

  The SAP error message CRM_MKTPL074 indicates that the system is unable to find a valid email address for a specific contact or business partner in the Customer Relationship Management (CRM) module. This error typically arises when trying to send emails or perform actions that require a valid email address.
  Cause:
  
  Missing Email Address: The most common cause is that the email address for the specified contact or business partner is not maintained in the system.
  Incorrect Business Partner: The business partner ID provided may not correspond to an existing or active business partner in the system.
  Data Synchronization Issues: If the data is being pulled from different systems, there may be synchronization issues leading to missing or outdated information.
  Authorization Issues: The user may not have the necessary permissions to view or access the email address of the business partner.
  
  Solution:
  
  
  Check Business Partner Data:
  
  Navigate to the business partner master data in SAP.
  Verify that the email address is correctly maintained in the relevant fields (e.g., under the "Contact" or "Communication" tab).
  If the email address is missing, add it and save the changes.
  
  
  
  Validate Business Partner ID:
  
  Ensure that the business partner ID you are using is correct and corresponds to an active business partner in the system.
  
  
  
  Data Synchronization:
  
  If your organization uses multiple systems, ensure that data synchronization processes are functioning correctly and that the email addresses are up to date across all systems.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access the business partner data. If not, contact your system administrator to adjust the permissions.
  
  
  
  Testing:
  
  After making the necessary changes, try to perform the action again that triggered the error to see if it has been resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like BP (Business Partner) to access and maintain business partner data.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to resolve the CRM_MKTPL074 error and ensure that the email address is correctly maintained in the system.