How To Fix CRM_MKTPL076 - Communication medium &1 does not exist

CRM_MKTPL076 - Overview

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 076

• Message text: Communication medium &1 does not exist

What causes this issue?

The communication medium &V1& does not exist.

System Response

The data is not transferred.

How to fix this error?

Check your entries.

Procedure for System Administrators

The permitted values for the field <LS>Communication Medium</> are
defined in Customizing for marketing planning. If necessary, check the
settings in Customizing (<LS>Define Communication Medium</>).

Error message extract from SAP system. Copyright SAP SE.

CRM_MKTPL076 - Details

• The SAP error message CRM_MKTPL076 indicates that the specified communication medium does not exist in the system. This error typically arises in the context of marketing or CRM activities where a communication medium (like email, phone, etc.) is required for executing certain functions, such as sending out marketing campaigns or managing customer interactions.
  
  Cause:
  
  Missing Configuration: The communication medium you are trying to use has not been configured in the system.
  Incorrect Medium Code: The code for the communication medium may have been entered incorrectly.
  Deactivated Medium: The communication medium might exist but is deactivated or not available for use.
  Authorization Issues: The user may not have the necessary authorizations to access the specified communication medium.
  
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings for communication mediums in SAP. This can typically be found in the customizing settings under CRM -> Marketing -> Basic Settings -> Define Communication Mediums.
  Ensure that the communication medium you are trying to use