How To Fix CRM_MKTPL013 - File not exported from the marketing plan/campaign

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 013

• Message text: File not exported from the marketing plan/campaign

What causes this issue?

The selected Microsoft Project file was not exported from this
marketing plan or campaign.

System Response

The data is not imported.

How to fix this error?

To import, select a file that was exported from the marketing plan or
campaign that you are currently editing. The "With assigned MPl/Campa
ign" must not have been set for the export.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL013 - File not exported from the marketing plan/campaign ?

  The SAP error message CRM_MKTPL013 indicates that a file related to a marketing plan or campaign was not exported successfully. This error can occur in the context of SAP Customer Relationship Management (CRM) when there are issues with the export process of marketing plans or campaigns.
  Causes:
  
  Missing Data: Required data for the marketing plan or campaign may be missing or incomplete.
  Authorization Issues: The user may not have the necessary permissions to export the file.
  Technical Errors: There could be technical issues such as system configuration problems, network issues, or problems with the underlying database.
  File Path Issues: The specified file path for the export may be incorrect or inaccessible.
  System Settings: Incorrect settings in the SAP system related to file export configurations.
  
  Solutions:
  
  Check Data Completeness: Ensure that all required fields in the marketing plan or campaign are filled out correctly.
  Verify User Permissions: Check if the user has the necessary authorizations to perform the export operation. This can be done by reviewing user roles and authorizations in the SAP system.
  Review System Logs: Look at the system logs for any additional error messages or warnings that could provide more context about the failure.
  Check File Path: Verify that the file path specified for the export is correct and that the directory is accessible.
  Consult Configuration Settings: Review the configuration settings related to marketing plan exports in the SAP system to ensure they are set up correctly.
  Test Export Functionality: Try exporting a different marketing plan or campaign to see if the issue is specific to one instance or a broader problem.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a technical issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to marketing plans and campaigns, such as CRMD_ORDER for managing marketing documents.
  Documentation: Review SAP documentation and notes related to CRM marketing functionalities for any known issues or patches.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKTPL013 error effectively.