How To Fix CRM_MKTLIST_UI004 - Check log

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_UI - CRM Marketing:External List management UI Messages

• Message number: 004

• Message text: Check log

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_UI004 - Check log ?

  The SAP error message CRM_MKTLIST_UI004, which states "Check log," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing lists or related functionalities. This error can arise due to various reasons, and understanding the cause and potential solutions can help in resolving the issue.
  Possible Causes:
  
  Data Issues: There may be inconsistencies or missing data in the marketing list or related objects.
  Authorization Problems: The user may not have the necessary authorizations to access or modify the marketing list.
  Technical Errors: There could be a technical issue in the system, such as a problem with the underlying database or application logic.
  Configuration Issues: Incorrect configuration settings in the CRM system can lead to this error.
  Batch Job Failures: If the marketing list was generated through a batch job, the job may have failed, leading to incomplete data.
  
  Solutions:
  
  
  Check the Log: The first step is to check the detailed log associated with the error message. This log can provide specific information about what went wrong. You can usually find logs in transaction codes like SLG1 (Application Log) or ST22 (Dump Analysis).
  
  
  Data Validation: Review the data in the marketing list and ensure that all required fields are populated correctly. Look for any inconsistencies or missing entries.
  
  
  Authorization Check: Verify that the user has the necessary authorizations to access and modify the marketing list. You can check this in transaction SU53 (Authorization Check) after the error occurs.
  
  
  Technical Support: If the issue seems to be technical, consider reaching out to your SAP Basis or technical support team to investigate any underlying system issues.
  
  
  Re-run Batch Jobs: If the marketing list was generated through a batch job, check the status of that job. If it failed, try re-running it and monitor for any errors.
  
  
  Configuration Review: Review the configuration settings related to marketing lists in the CRM system. Ensure that all settings are correctly configured according to your business requirements.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error. There may be patches or updates available that resolve known issues.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_MKTLIST for managing marketing lists.
  Documentation: Refer to SAP documentation for CRM marketing functionalities to understand the expected behavior and configuration settings.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKTLIST_UI004 error effectively. If the problem persists, consider escalating the issue to SAP support for further assistance.