How To Fix CRM_MKTLIST_PACKAGE114 - Create Cleansing Cases and Add Duplicates to Target Group are selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_PACKAGE - CRM Marketing: Messages External List Management

• Message number: 114

• Message text: Create Cleansing Cases and Add Duplicates to Target Group are selected

What causes this issue?

Both options "Create Cleansing Cases" and "Add Duplicates to Target
Group" are selected.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Either choose "Create Cleasning Cases" or "Add Duplicates to Target
Group."

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_PACKAGE114 - Create Cleansing Cases and Add Duplicates to Target Group are selected ?

  The SAP error message "CRM_MKTLIST_PACKAGE114 Create Cleansing Cases and Add Duplicates to Target Group are selected" typically occurs in the context of managing marketing lists and handling duplicate entries in SAP Customer Relationship Management (CRM). This error can arise when there are issues with the configuration or execution of the marketing list processing, particularly when trying to create cleansing cases for duplicates.
  Cause:
  
  Duplicate Entries: The system has detected duplicate entries in the marketing list that need to be addressed.
  Configuration Issues: There may be misconfigurations in the marketing list settings or in the duplicate handling settings.
  Missing Authorizations: The user may not have the necessary authorizations to create cleansing cases or modify the target group.
  Data Quality Issues: Poor data quality or inconsistencies in the data can lead to the system being unable to process the duplicates correctly.
  
  Solution:
  
  Review Duplicate Settings: Check the settings for duplicate handling in the marketing list configuration. Ensure that the options for creating cleansing cases and adding duplicates are correctly set up.
  Data Cleansing: Before executing the marketing list processing, perform a data cleansing operation to remove or merge duplicates in the source data.
  Check Authorizations: Ensure that the user executing the operation has the necessary authorizations to create cleansing cases and modify target groups.
  Run the Process Again: After addressing the above points, try running the marketing list processing again to see if the error persists.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling duplicates in marketing lists.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to marketing list management.
  Data Quality Tools: Consider using SAP Data Quality Management tools to improve the overall quality of your data and reduce the occurrence of duplicates.
  Training and Support: If the issue persists, consider reaching out to SAP support or consulting with a professional who specializes in SAP CRM for further assistance.
  
  By following these steps, you should be able to resolve the error and successfully manage your marketing lists in SAP CRM.