How To Fix CRM_MKTLIST_MR272 - Key &1 for priority not defined in customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_MR - ELM Mapping Run Time

• Message number: 272

• Message text: Key &1 for priority not defined in customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_MR272 - Key &1 for priority not defined in customizing ?

  The SAP error message CRM_MKTLIST_MR272 indicates that a specific key (in this case, &1) for a priority is not defined in the customizing settings of the SAP system. This error typically arises in the context of marketing lists or campaign management within the SAP Customer Relationship Management (CRM) module.
  Cause:
  The error occurs when the system attempts to access a priority setting that has not been configured in the customizing settings. This can happen due to:
  
  Missing configuration for the priority in the relevant customizing transaction.
  Incorrect or incomplete data entry when defining priorities.
  A mismatch between the expected priority key and the available keys in the system.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Customizing Settings:
  
  Go to the SAP Customizing Implementation Guide (IMG) by using transaction code SPRO.
  Navigate to the relevant section for marketing or campaign management.
  Look for the configuration related to priorities (e.g., "Define Priorities for Marketing Lists").
  Ensure that the priority key mentioned in the error message (&1) is defined in the system.
  
  
  
  Define Missing Priority:
  
  If the priority key is not defined, you will need to create it.
  Follow the steps in the customizing settings to add the new priority key, ensuring that it aligns with your business requirements.
  
  
  
  Check for Data Consistency:
  
  Verify that the data being used in the marketing list or campaign is consistent and correctly references the defined priorities.
  If there are any inconsistencies, correct them in the relevant master data or transaction records.
  
  
  
  Transport Changes:
  
  If you are working in a development environment, ensure that any changes made are transported to the quality and production environments as needed.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SPRO: Access the SAP Customizing Implementation Guide.
  CRMD_ORDER: Access the CRM order management area.
  
  
  
  Documentation:
  
  Refer to SAP Help documentation for CRM Marketing and Campaign Management for detailed guidance on configuring priorities and marketing lists.
  
  
  
  Support:
  
  If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  By following these steps, you should be able to resolve the CRM_MKTLIST_MR272 error and ensure that your marketing lists function correctly.