How To Fix CRM_MKTLIST_MR271 - User status &1 not defined in customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_MR - ELM Mapping Run Time

• Message number: 271

• Message text: User status &1 not defined in customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_MR271 - User status &1 not defined in customizing ?

  The SAP error message CRM_MKTLIST_MR271 indicates that a user status is not defined in the customizing settings for the Marketing List in the SAP Customer Relationship Management (CRM) module. This error typically occurs when you are trying to perform an action related to a marketing list, but the system cannot find the specified user status.
  Cause:
  The error is caused by one of the following reasons:
  
  The user status you are trying to use is not defined in the system.
  The user status is not properly configured in the customizing settings.
  There may be a mismatch between the user status in the transaction and the statuses defined in the customizing.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check User Status Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG).
  Navigate to Customer Relationship Management > Marketing > Marketing Lists > Define User Status.
  Verify if the user status you are trying to use is defined in the system. If it is not, you will need to create it.
  
  
  
  Create or Modify User Status:
  
  If the user status is missing, you can create a new user status by clicking on the "New Entries" button and filling in the required details.
  If the user status exists but is not configured correctly, you can modify it to ensure it meets your requirements.
  
  
  
  Check for Authorization Issues:
  
  Ensure that the user has the necessary authorizations to access and use the specified user status.
  
  
  
  Review Transaction Data:
  
  Check the transaction or document where the error occurred to ensure that the correct user status is being referenced.
  
  
  
  Transport Requests:
  
  If changes were made in a development environment, ensure that the changes are transported to the production environment correctly.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to user status configuration in CRM for any additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SPRO to access the IMG or CRMD_ORDER to work with CRM orders.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  User Status Management: Understanding how user statuses work in SAP CRM can help in configuring them correctly. User statuses can control the processing of marketing lists and other CRM objects.
  
  By following these steps, you should be able to resolve the error and ensure that the user status is properly defined and configured in your SAP system.