How To Fix CRM_MKTLIST_MAP013 - Contact person position invalid; check Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_MAP - CRM Marketing:External List management mapping Messages

• Message number: 013

• Message text: Contact person position invalid; check Customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_MAP013 - Contact person position invalid; check Customizing ?

  The SAP error message CRM_MKTLIST_MAP013 indicates that there is an issue with the contact person position in the context of marketing lists or campaigns within the SAP Customer Relationship Management (CRM) module. This error typically arises when the system cannot find a valid position for the contact person specified in the marketing list or campaign.
  Cause:
  
  Invalid Position: The contact person assigned to a marketing list or campaign does not have a valid position in the organizational structure.
  Customizing Settings: The settings in the Customizing (SPRO) may not be correctly configured to allow the use of the specified position.
  Data Inconsistency: There may be inconsistencies in the master data related to the contact person or the organizational structure.
  Missing Authorizations: The user may not have the necessary authorizations to access the position or the contact person.
  
  Solution:
  
  
  Check Position Assignment:
  
  Go to the relevant transaction (e.g., PPOME or PPOSE) to check if the contact person has a valid position assigned in the organizational structure.
  Ensure that the position is active and correctly linked to the contact person.
  
  
  
  Review Customizing Settings:
  
  Navigate to the Customizing settings (SPRO) and check the configuration for marketing lists and contact persons.
  Ensure that the settings allow for the use of the specified position.
  
  
  
  Data Consistency Check:
  
  Verify the master data for the contact person to ensure that all required fields are filled out correctly.
  Check for any inconsistencies in the organizational data that might affect the contact person's position.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the contact person and their position.
  Consult with your SAP security team if there are any authorization issues.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional guidance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PPOME (Display Organizational Plan) and PPOSE (Change Organizational Plan) for managing organizational structures.
  SAP Documentation: Refer to the official SAP documentation for CRM marketing and organizational management for more detailed information on configuring marketing lists and contact persons.
  Support Community: Engage with the SAP Community or forums for insights from other users who may have encountered and resolved similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.