How To Fix CRM_MKTLIST_MAP014 - Contact person department invalid; check Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_MAP - CRM Marketing:External List management mapping Messages

• Message number: 014

• Message text: Contact person department invalid; check Customizing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_MAP014 - Contact person department invalid; check Customizing ?

  The SAP error message CRM_MKTLIST_MAP014 indicates that there is an issue with the department of a contact person in the context of marketing lists or similar functionalities within SAP CRM. This error typically arises when the department assigned to a contact person is not valid or not properly configured in the system.
  Cause:
  
  Invalid Department Assignment: The department assigned to the contact person may not exist in the system or may not be correctly defined in the customizing settings.
  Missing Customizing Settings: The necessary customizing settings for departments in the CRM system may not be set up or may be incomplete.
  Data Inconsistency: There may be inconsistencies in the data related to the contact person or the department.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Navigate to the customizing settings in SAP (Transaction SPRO).
  Go to the relevant section for CRM and check the settings for "Define Departments" or similar paths where departments are configured.
  Ensure that the department in question is defined and active.
  
  
  
  Validate Contact Person Data:
  
  Check the contact person’s data in the system to ensure that the department field is populated with a valid entry.
  If the department is not valid, update the contact person’s record with a valid department.
  
  
  
  Data Consistency Check:
  
  Run any available data consistency checks or reports to identify and rectify any inconsistencies in the contact person or department data.
  
  
  
  User Authorization:
  
  Ensure that the user has the necessary authorizations to access and modify the department settings and contact person data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on configuring departments and handling contact person data.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to check and edit contact person details, or SPRO for customizing settings.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after checking the above, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the error message CRM_MKTLIST_MAP014 and ensure that the contact person department is valid and correctly configured in your SAP system.