How To Fix CRM_MKTLIST_DUP019 - This data record is a duplicate of contact &1 related to account &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_DUP - CRM Marketing: External List - Messages for Duplicate Check

• Message number: 019

• Message text: This data record is a duplicate of contact &1 related to account &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_DUP019 - This data record is a duplicate of contact &1 related to account &2 ?

  The SAP error message CRM_MKTLIST_DUP019 indicates that there is a duplicate contact record associated with a specific account in the SAP Customer Relationship Management (CRM) system. This error typically arises when you attempt to create or update a contact that already exists for the specified account.
  Cause:
  The error is triggered when the system detects that the contact you are trying to create or update already exists in the database for the specified account. This is a part of SAP's data integrity checks to prevent duplicate entries, which can lead to confusion and data management issues.
  Solution:
  To resolve the CRM_MKTLIST_DUP019 error, you can take the following steps:
  
  
  Check for Existing Contacts:
  
  Navigate to the account in question and review the existing contacts. Look for the contact that is causing the duplication.
  You can use transaction codes like BP (Business Partner) or CRM to search for existing contacts.
  
  
  
  Modify or Use Existing Contact:
  
  If the contact already exists and is valid, consider using that existing contact instead of creating a new one.
  If the existing contact needs to be updated, make the necessary changes to that record rather than creating a new one.
  
  
  
  Delete Duplicate Records:
  
  If you find that there are indeed duplicate records that should not exist, you may need to delete the unnecessary duplicates. Ensure that you have the proper authorizations to perform deletions.
  
  
  
  Review Data Entry Procedures:
  
  To prevent future occurrences of this error, review your data entry procedures. Implement checks or validations to ensure that duplicates are not created during the data entry process.
  
  
  
  Consult Documentation or Support:
  
  If you are unsure about how to proceed or if the issue persists, consult SAP documentation or reach out to your SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner management, which can help you manage contacts and accounts effectively.
  Data Quality Management: Consider implementing data quality management practices to maintain clean and accurate data within your CRM system.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve underlying issues.
  
  By following these steps, you should be able to address the CRM_MKTLIST_DUP019 error and maintain the integrity of your CRM data.