How To Fix CRM_MKTLIST_ADMIN070 - Cannot change permitted number of uses from &1 to &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_ADMIN - CRM Marketing: Messages External List Management

• Message number: 070

• Message text: Cannot change permitted number of uses from &1 to &2

What causes this issue?

You want to change the permitted usage number from &V1& to &V2&. This
change is not allowed, because business partners already exist for the
rented external list.

System Response

In certain cases, users might want to make changes, such as changing the
permitted number of uses, so that business activities can be resumed for
business partners who have already reached the permitted usage number
for outbound activities. However, as such a change represents a
retroactive change of contract, and is therefore not supported by the
system.

How to fix this error?

Change the value of the permitted usage number back to &V1&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_ADMIN070 - Cannot change permitted number of uses from &1 to &2 ?

  The SAP error message CRM_MKTLIST_ADMIN070 indicates that there is an issue with changing the permitted number of uses for a marketing list in the SAP Customer Relationship Management (CRM) system. The error message typically states that the system cannot change the permitted number of uses from a specified value (&1) to another specified value (&2).
  Cause:
  This error can occur due to several reasons:
  
  Business Logic Restrictions: The system may have business rules that prevent changing the number of uses for a marketing list once it has been set. This is often to maintain data integrity or to comply with business processes.
  Status of the Marketing List: The marketing list may be in a status that does not allow modifications. For example, if the list is already being used in a campaign or has been finalized, changes may not be permitted.
  Authorization Issues: The user may not have the necessary permissions to make changes to the marketing list settings.
  Technical Constraints: There may be technical constraints or bugs in the system that prevent the change from being processed.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  Check the Status: Verify the status of the marketing list. If it is in a status that does not allow changes, you may need to change its status or create a new marketing list.
  Review Business Rules: Consult with your SAP CRM administrator or business process owner to understand if there are specific business rules that restrict changing the number of uses.
  User Permissions: Ensure that you have the necessary authorizations to modify the marketing list. If not, contact your system administrator to request the required permissions.
  System Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches if it is a known issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing marketing lists and campaigns.
  Documentation: Review SAP documentation related to marketing list management in CRM for best practices and guidelines.
  Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with the error message details and any relevant context.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.