How To Fix CRM_MKTLIST_ADMIN038 - Error while changing entry in object buffer (OB layer)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_ADMIN - CRM Marketing: Messages External List Management

• Message number: 038

• Message text: Error while changing entry in object buffer (OB layer)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_ADMIN038 - Error while changing entry in object buffer (OB layer) ?

  The SAP error message CRM_MKTLIST_ADMIN038 indicates that there is an issue when trying to change an entry in the object buffer (OB layer) related to marketing lists in the SAP Customer Relationship Management (CRM) module. This error typically arises due to inconsistencies or issues with the data being processed.
  Causes:
  
  Data Inconsistency: The data in the object buffer may be inconsistent or corrupted, leading to errors when attempting to modify it.
  Locking Issues: Another process may be locking the object buffer entry, preventing changes from being made.
  Authorization Issues: The user may not have the necessary authorizations to make changes to the object buffer.
  Technical Issues: There could be underlying technical issues with the SAP system, such as problems with the database or application server.
  
  Solutions:
  
  Check for Locks: Use transaction code SM12 to check for any locks on the object buffer entries. If you find any locks that are not needed, you can delete them.
  Consistency Check: Perform a consistency check on the object buffer. You can use transaction code SM21 to check the system log for any related errors or warnings.
  Clear Object Buffer: If the object buffer is corrupted, you may need to clear it. This can be done using transaction code SM30 to access the relevant table and delete the entries.
  Authorization Check: Ensure that the user has the necessary authorizations to modify the object buffer. You can check this using transaction code SU53 after the error occurs.
  System Restart: In some cases, restarting the application server or the entire SAP system may resolve temporary issues.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (for lock entries), SM21 (for system logs), and SM30 (for table maintenance).
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant logs.
  Documentation: Review the SAP documentation related to CRM marketing lists and object buffer management for additional insights.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKTLIST_ADMIN038 error effectively.