How To Fix CRM_MKTLIST_ADMIN012 - External list &1 currently locked by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTLIST_ADMIN - CRM Marketing: Messages External List Management

• Message number: 012

• Message text: External list &1 currently locked by user &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTLIST_ADMIN012 - External list &1 currently locked by user &2 ?

  The SAP error message CRM_MKTLIST_ADMIN012 indicates that an external list (likely a marketing list or similar object) is currently locked by another user. This can happen in scenarios where multiple users are trying to access or modify the same external list simultaneously.
  Cause:
  
  Concurrent Access: Another user is currently editing or has locked the external list for processing.
  Session Timeout: A previous session may not have released the lock due to a timeout or an unexpected termination.
  System Error: Occasionally, system errors or crashes can leave locks in place.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, waiting for the other user to finish their work may resolve the issue. You can try again after some time.
  Identify the User: If you have the necessary permissions, you can check which user has locked the external list. This can typically be done using transaction codes like SM12 (to view and delete locks) or SM21 (to check system logs).
  Release the Lock: If you determine that the lock is no longer needed (e.g., the user is no longer active), you can manually release the lock using transaction SM12. Be cautious with this approach, as it may disrupt the other user's work.
  Contact the User: If possible, reach out to the user who has the lock to coordinate access to the external list.
  Check for System Issues: If this issue occurs frequently, it may be worth investigating if there are underlying system issues or configurations that need to be addressed.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM21: To check system logs for any related errors.
  SU01: To check user details and sessions.
  
  
  Documentation: Refer to SAP Help documentation for more details on managing locks and external lists in the CRM module.
  User Training: Ensure that users are trained on how to properly manage external lists to minimize locking issues.
  
  If the problem persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.