How To Fix CRM_MKTISM_CGPL_MSG015 - ISM object &1 is already being processed by &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTISM_CGPL_MSG - Message class for application specific CGPL messages

• Message number: 015

• Message text: ISM object &1 is already being processed by &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTISM_CGPL_MSG015 - ISM object &1 is already being processed by &2 ?

  The SAP error message CRM_MKTISM_CGPL_MSG015 indicates that a specific ISM (Integrated Sales Management) object is currently being processed by another user or session. This typically occurs in scenarios where multiple users or processes attempt to access or modify the same object simultaneously, leading to a lock situation.
  Cause:
  
  Concurrent Access: Another user or process is already working on the ISM object, which prevents your session from accessing it.
  Session Lock: The object may be locked due to a previous transaction that has not been completed or has not released the lock.
  Long-running Transactions: If a transaction takes too long to complete, it can lead to locks that affect other users.
  
  Solution:
  
  Wait and Retry: If the object is being processed by another user, wait for them to complete their transaction and then try again.
  Identify the Lock: Use transaction codes like SM12 (to view and manage locks) to identify which user or session is holding the lock on the object.
  Release the Lock: If you have the necessary authorizations, you can manually release the lock from the SM12 transaction. However, be cautious with this approach as it may disrupt the other user's work.
  Check for Long-running Processes: Investigate if there are any long-running processes that might be causing the lock and address them accordingly.
  Consult with Colleagues: If you are in a collaborative environment, check with your colleagues to see if they are working on the same object.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view locks), SM21 (to check system logs), and ST22 (to check dumps) for troubleshooting.
  User Communication: Establish a communication protocol among users to avoid simultaneous access to the same ISM objects.
  System Performance: Regularly monitor system performance and transaction times to minimize the occurrence of locks.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or technical support for further assistance.