How To Fix CRM_MKTISM_CGPL_MSG009 - ISM object &1 is already being processed by &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTISM_CGPL_MSG - Message class for application specific CGPL messages

• Message number: 009

• Message text: ISM object &1 is already being processed by &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTISM_CGPL_MSG009 - ISM object &1 is already being processed by &2 ?

  The SAP error message CRM_MKTISM_CGPL_MSG009 indicates that a specific ISM (Integrated Sales Management) object is currently being processed by another user or session. This typically occurs in scenarios where multiple users or processes attempt to access or modify the same object simultaneously, leading to a lock situation.
  Cause:
  
  Concurrent Access: Another user or process is already working on the same ISM object, which prevents your session from accessing it.
  Long-running Transactions: If a transaction takes a long time to complete, it may hold a lock on the object for an extended period.
  System Configuration: Certain configurations or customizations in the SAP system may lead to unexpected locking behavior.
  
  Solution:
  
  Wait and Retry: If the object is being processed by another user, you may need to wait until that user completes their transaction. You can periodically check if the lock has been released.
  Identify the Lock: Use transaction code SM12 to view the locks in the system. You can check which user or session is holding the lock on the specific ISM object.
  Contact the User: If you identify the user who is holding the lock, you can reach out to them to see if they can complete their transaction or release the lock.
  Terminate the Lock: If necessary and if you have the appropriate authorizations, you can delete the lock entry in SM12. However, this should be done with caution, as it may lead to data inconsistencies.
  Review System Performance: If this issue occurs frequently, it may be worth reviewing the system performance and transaction handling to identify any bottlenecks or long-running processes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (to view locks), SM21 (to check system logs), and ST22 (to check dumps) for troubleshooting.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on handling locks in ISM.
  User Training: Ensure that users are trained on how to properly handle ISM objects to minimize the chances of concurrent access issues.
  
  If the problem persists or if you need further assistance, consider reaching out to your SAP Basis team or SAP support for more in-depth troubleshooting.