How To Fix CRM_MKTISM_CGPL_MSG004 - ISM object with ID & already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTISM_CGPL_MSG - Message class for application specific CGPL messages

• Message number: 004

• Message text: ISM object with ID & already exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTISM_CGPL_MSG004 - ISM object with ID & already exists ?

  The SAP error message CRM_MKTISM_CGPL_MSG004 indicates that there is an attempt to create or modify an ISM (Integrated Sales Management) object with an ID that already exists in the system. This typically occurs in the context of marketing or sales processes within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  Duplicate ID: The most common cause of this error is that the ID you are trying to use for the ISM object (such as a campaign, activity, or other marketing-related object) is already in use by another object in the system.
  Data Entry Error: There may have been a mistake in data entry, leading to the attempt to create an object with an existing ID.
  System Configuration: In some cases, the system configuration or settings may allow for duplicate IDs, but the specific transaction or process you are using does not.
  
  Solution:
  
  Check Existing Objects: Before creating a new ISM object, check the existing objects in the system to see if the ID you are trying to use is already in use. You can do this by searching for the object in the relevant transaction or using a report.
  Use a Unique ID: If the ID is already in use, you will need to choose a different, unique ID for the new object you are trying to create.
  Review Data Entry: Ensure that there are no typographical errors in the ID you are entering. Double-check for any leading or trailing spaces or incorrect characters.
  Consult Documentation: Review the SAP documentation or help files related to the specific ISM object you are working with to understand the ID requirements and constraints.
  System Configuration: If you believe that the system should allow for duplicate IDs, consult with your SAP Basis or configuration team to review the settings and determine if any adjustments can be made.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to ISM objects, such as CRMD_ORDER, CRMD_ORDERADM_H, or specific marketing-related transactions.
  SAP Notes: Check the SAP Support Portal for any notes or updates related to this error message. There may be specific patches or updates that address this issue.
  User Authorization: Ensure that you have the necessary authorizations to create or modify ISM objects in the system, as lack of permissions can sometimes lead to unexpected errors.
  
  If the issue persists after trying the above solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.