How To Fix CRM_MKTHV_SMM_UI005 - No log information available

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM_UI - High Volume Execution Mass Mailer Montior

• Message number: 005

• Message text: No log information available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM_UI005 - No log information available ?

  The SAP error message CRM_MKTHV_SMM_UI005: No log information available typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing or sales management functionalities. This error indicates that the system is unable to retrieve log information for a specific operation or transaction.
  Possible Causes:
  
  Missing Log Data: The log data that the system is trying to access may not exist. This can happen if the logs have been deleted or if the logging functionality was not enabled for the specific transaction.
  Authorization Issues: The user may not have the necessary authorizations to view the log information.
  System Configuration: There may be issues with the configuration of the CRM system, particularly related to logging settings.
  Technical Issues: There could be underlying technical issues, such as database problems or inconsistencies in the CRM application.
  
  Solutions:
  
  Check Log Settings: Ensure that logging is enabled for the relevant transactions. You may need to consult with your SAP Basis or system administrator to verify the logging configuration.
  User Authorizations: Verify that the user has the appropriate authorizations to access log information. This can be checked in the user roles and profiles.
  Review Transaction Data: If the log data is genuinely missing, check if the transaction was executed correctly and if any errors occurred during its execution that might have prevented log creation.
  System Restart: Sometimes, a simple restart of the application server or the entire system can resolve temporary issues.
  Check for Notes and Patches: Look for any SAP Notes or patches related to this error message. SAP frequently releases updates that may address known issues.
  Consult SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance. They can provide more detailed insights based on the specific system configuration and logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in CRM that may relate to marketing and sales management, such as CRMD_ORDER, CRMD_ORDERADM_H, etc.
  SAP Notes: Search the SAP Support Portal for notes related to CRM_MKTHV_SMM_UI005 for any specific fixes or recommendations.
  Documentation: Review the official SAP documentation for CRM to understand the logging mechanisms and best practices for troubleshooting.
  
  By following these steps, you should be able to diagnose and potentially resolve the error message you are encountering.