How To Fix CRM_MKTHV_SMM_UI003 - Cannot find package. Refresh the list

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM_UI - High Volume Execution Mass Mailer Montior

• Message number: 003

• Message text: Cannot find package. Refresh the list

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM_UI003 - Cannot find package. Refresh the list ?

  The SAP error message CRM_MKTHV_SMM_UI003: Cannot find package. Refresh the list? typically occurs in the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing or sales management functionalities. This error indicates that the system is unable to locate a specific package that is required for the operation you are trying to perform.
  Causes:
  
  Missing or Inactive Packages: The package you are trying to access may not exist in the system or may be inactive.
  Authorization Issues: The user may not have the necessary authorizations to access the package.
  Data Inconsistencies: There may be inconsistencies in the data or configuration settings that prevent the package from being recognized.
  System Configuration: The system may not be properly configured to display the required packages.
  Caching Issues: Sometimes, the system cache may not reflect the latest changes, leading to this error.
  
  Solutions:
  
  Refresh the List: As suggested in the error message, try refreshing the list. This can sometimes resolve temporary issues.
  Check Package Availability: Verify that the package you are trying to access exists in the system. You can do this by navigating to the relevant transaction or using the appropriate report.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the package. You may need to consult with your SAP security team.
  Check Configuration Settings: Review the configuration settings related to the marketing or sales management functionalities to ensure everything is set up correctly.
  Clear Cache: If you suspect caching issues, try clearing the cache or restarting the SAP GUI.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates that may address this specific error.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you navigate and troubleshoot the issue (e.g., CRMD_ORDER, CRMD_ORDERADM_H).
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review SAP documentation related to CRM marketing and sales management for additional context and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.