How To Fix CRM_MKTHV_SMM_UI007 - Cannot display application log. Return code is &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM_UI - High Volume Execution Mass Mailer Montior

• Message number: 007

• Message text: Cannot display application log. Return code is &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM_UI007 - Cannot display application log. Return code is &1 ?

  The SAP error message CRM_MKTHV_SMM_UI007 with the description "Cannot display application log. Return code is &1" typically indicates an issue with accessing or displaying the application log in the SAP CRM system. This error can occur for various reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to view the application log.
  Log Not Found: The specific application log that the system is trying to access may not exist or may have been deleted.
  Technical Issues: There could be underlying technical issues with the application log framework or database inconsistencies.
  Return Code: The return code &1 can provide additional context about the specific issue. Common return codes include:
  
  0: No error.
  1: Log not found.
  2: No authorization.
  Other codes may indicate different issues.
  
  
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the application log. This can be done by checking the user's roles and authorizations in transaction SU53 or PFCG.
  
  
  
  Verify Log Existence:
  
  Check if the application log exists by using transaction SLG1 (Application Log Display). You can filter by object and sub-object to see if any logs are available.
  
  
  
  Review Return Code:
  
  Analyze the return code provided in the error message. If it indicates a specific issue (like authorization or log not found), address that particular issue.
  
  
  
  Check System Logs:
  
  Look into system logs (transaction SM21) for any related errors or warnings that might provide more context about the issue.
  
  
  
  Database Consistency:
  
  If there are indications of database inconsistencies, consider running database consistency checks or consulting with your database administrator.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists and cannot be resolved with the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SLG1: Display Application Log
  SU53: Analyze Authorization Check
  SM21: System Log
  PFCG: Role Maintenance
  
  
  
  Documentation: Review SAP documentation related to application logs and error handling in SAP CRM for more detailed guidance.
  
  
  By following these steps, you should be able to diagnose and potentially resolve the error message CRM_MKTHV_SMM_UI007.