How To Fix CRM_MKTHV_SMM030 - Could not lock mass mail execution &1. Status not set to active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 030

• Message text: Could not lock mass mail execution &1. Status not set to active

What causes this issue?

Could not set lock for mass mail execution.

System Response

Display warning

How to fix this error?

Execute the process again at a later point of time. If the problem still
exists contact your administrator.

Procedure for System Administrators

Check locks with transaction SM12 for table name CRMD_MKTHV_MPACK. Try
to find out the process, which does not release the lock. If the problem
could not be solved on project base, contact SAP Support.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM030 - Could not lock mass mail execution &1. Status not set to active ?

  The SAP error message CRM_MKTHV_SMM030 indicates that there was an issue with locking the mass mail execution process, and as a result, the status could not be set to active. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when trying to execute mass mailings or marketing campaigns.
  Causes:
  
  Concurrency Issues: The error often arises when multiple users or processes are trying to access or modify the same mass mail execution instance simultaneously, leading to a locking conflict.
  Incomplete Previous Execution: If a previous mass mail execution did not complete successfully, it might still hold a lock on the process, preventing new executions from starting.
  Authorization Issues: The user may not have the necessary authorizations to execute or modify the mass mail execution.
  System Configuration: There may be configuration issues in the CRM system that affect the mass mail execution process.
  
  Solutions:
  
  Check Locks: Use transaction code SM12 to check for any existing locks related to the mass mail execution. If you find any locks that are no longer needed, you can delete them (ensure that you have the necessary authorizations to do so).
  Review Previous Executions: Check if there are any ongoing or failed mass mail executions. You can do this by navigating to the relevant transaction or report that handles mass mailings. If you find any stuck processes, you may need to terminate them.
  User Authorizations: Ensure that the user attempting to execute the mass mail has the appropriate authorizations. You can check this in transaction SU53 after the error occurs to see if there are any authorization issues.
  System Logs: Review the system logs (transaction SLG1) for any additional error messages or warnings that might provide more context about the issue.
  Restart the Process: After resolving any locks or issues, try to restart the mass mail execution process.
  Consult Documentation: Refer to SAP documentation or notes related to mass mail execution for any specific configurations or known issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SM37 (for job monitoring) to manage and monitor mass mail executions.
  SAP Notes: Check the SAP Support Portal for any notes related to the error message CRM_MKTHV_SMM030, as there may be specific patches or updates that address this issue.
  Community Forums: Consider searching or posting in SAP community forums for additional insights from other users who may have encountered the same error.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact your SAP support team for further assistance.