How To Fix CRM_MKTHV_SMM028 - Could not lock package &1. Package not set to status failed after timeout

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 028

• Message text: Could not lock package &1. Package not set to status failed after timeout

What causes this issue?

Could not set lock for mass mail package.

System Response

Display warning

How to fix this error?

Execute the process again at a later point of time. If the problem still
exists contact your administrator.

Procedure for System Administrators

Check locks with transaction SM12 for table name CRMD_MKTHV_MPACK. Try
to find out the process, which does not release the lock. If the problem
could not be solved on project base, contact SAP Support.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM028 - Could not lock package &1. Package not set to status failed after timeout ?

  The SAP error message CRM_MKTHV_SMM028 indicates that the system was unable to lock a package due to a timeout issue. This typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an attempt to process a marketing package, but the system cannot acquire the necessary lock on the package for some reason.
  Causes:
  
  Long-running Processes: Another process may be holding a lock on the package for an extended period, preventing your process from acquiring the lock.
  Deadlocks: There may be a deadlock situation where two or more processes are waiting for each other to release locks.
  System Performance Issues: High system load or performance issues can lead to timeouts when trying to acquire locks.
  Configuration Issues: Incorrect configuration settings related to locking mechanisms or package processing.
  
  Solutions:
  
  Check for Long-running Processes: Use transaction codes like SM50 or SM66 to monitor active processes. Identify any long-running jobs that may be holding locks and consider terminating them if they are not needed.
  Increase Timeout Settings: If the timeout is too short for your processes, consider increasing the timeout settings in the system configuration.
  Review Lock Entries: Use transaction code SM12 to check for existing lock entries related to the package. If you find stale locks, you may need to delete them (ensure that you understand the implications of doing this).
  System Performance Tuning: Investigate and resolve any performance issues in the system that may be causing delays in processing.
  Check for Deadlocks: Use transaction code SM21 to check the system log for any deadlock situations and resolve them accordingly.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  
  Related Information:
  
  Transaction Codes: 
  
  SM50/SM66: Monitor active processes.
  SM12: View and manage lock entries.
  SM21: Check system logs for errors and deadlocks.
  
  
  SAP Documentation: Review SAP documentation related to CRM package processing and locking mechanisms for more detailed insights.
  SAP Community: Engage with the SAP Community forums for discussions and solutions shared by other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to reach out to SAP support for further assistance.