How To Fix CRM_MKTHV_SMM031 - Start of package &1 not possible. Status set to with errors

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_SMM - High Volume Campaign Mass Mailer

• Message number: 031

• Message text: Start of package &1 not possible. Status set to with errors

What causes this issue?

A package could not be started successfully.

System Response

Package status is set to erroneous.

How to fix this error?

Contact your system administrator.

Procedure for System Administrators

Check package for enhanced error description in sap mass mail monitor
report.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_SMM031 - Start of package &1 not possible. Status set to with errors ?

  The SAP error message CRM_MKTHV_SMM031 indicates that there is an issue with starting a package in the SAP CRM system, and the status has been set to "with errors." This error typically occurs in the context of marketing or campaign management processes within SAP CRM.
  Cause:
  The error can be caused by several factors, including but not limited to:
  
  Data Issues: There may be missing or incorrect data in the package that is preventing it from being processed correctly.
  Configuration Problems: The configuration settings for the marketing package or campaign may not be set up correctly.
  Authorization Issues: The user attempting to start the package may not have the necessary authorizations to perform this action.
  System Errors: There could be underlying system errors or inconsistencies in the database that are causing the package to fail to start.
  Dependencies: The package may depend on other processes or data that are not yet available or have not been completed.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Logs: Review the application logs and error messages for more detailed information about what caused the error. This can often provide insights into specific data or configuration issues.
  Validate Data: Ensure that all required data for the package is complete and correct. Check for any missing or invalid entries.
  Review Configuration: Verify that the configuration settings for the marketing package are correct. This includes checking settings related to target groups, campaign types, and other relevant parameters.
  Check Authorizations: Ensure that the user has the necessary authorizations to start the package. You may need to consult with your SAP security team to verify this.
  System Health Check: Perform a system health check to identify any underlying issues that may be affecting the CRM system. This may involve checking for database inconsistencies or other system errors.
  Reprocess the Package: If the issue is resolved, try to reprocess or restart the package to see if it can now be started successfully.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation related to marketing and campaign management for best practices and configuration guidelines.
  Community Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after following these steps, it may be necessary to engage SAP support for further assistance.