How To Fix CRM_MKTHV_PF002 - Segmentation model not found in database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_PF - Message class for high volume segmentation

• Message number: 002

• Message text: Segmentation model not found in database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_PF002 - Segmentation model not found in database ?

  The SAP error message CRM_MKTHV_PF002 indicates that a segmentation model could not be found in the database. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or utilize a segmentation model that has not been defined or is not available in the system.
  Causes:
  
  Model Not Created: The segmentation model you are trying to access has not been created in the system.
  Model Deleted: The segmentation model may have been deleted or is no longer active.
  Incorrect Model Name: There may be a typo or incorrect name used when trying to access the segmentation model.
  Authorization Issues: The user may not have the necessary authorizations to access the segmentation model.
  Database Issues: There could be issues with the database connection or integrity that prevent the model from being found.
  
  Solutions:
  
  
  Check Model Existence:
  
  Go to the segmentation model management area in SAP CRM (transaction code CRMD_ORDER or similar) and verify if the model exists.
  If it does not exist, you will need to create it.
  
  
  
  Create a New Segmentation Model:
  
  If the model is missing, you can create a new segmentation model using the appropriate transaction (e.g., CRMD_ORDER or CRMD_ORDERADM_H).
  Ensure that you define the model correctly according to your business requirements.
  
  
  
  Verify Model Name:
  
  Double-check the name of the segmentation model you are trying to access. Ensure there are no typos or incorrect references.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the segmentation model. You may need to consult with your SAP security team to verify and adjust user roles.
  
  
  
  Database Integrity Check:
  
  If you suspect database issues, you may need to run a database integrity check or consult your database administrator to ensure that the database is functioning correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on segmentation models and their management.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or any specific transaction for segmentation model management.
  SAP Notes: Check SAP Notes for any known issues or patches related to segmentation models and the specific error message.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message and context for further troubleshooting.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.