How To Fix CRM_MKTHV_PF004 - Segmentation basis is still in use

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_PF - Message class for high volume segmentation

• Message number: 004

• Message text: Segmentation basis is still in use

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_PF004 - Segmentation basis is still in use ?

  The SAP error message CRM_MKTHV_PF004 indicates that a segmentation basis is still in use, which means that the segmentation you are trying to delete or modify is currently being referenced or utilized in some way within the system. This can happen in various scenarios, such as when there are active marketing campaigns, segmentation profiles, or other objects that depend on the segmentation basis.
  Cause:
  
  Active Segmentation Profiles: The segmentation basis is linked to active segmentation profiles that are currently in use.
  Marketing Campaigns: There may be ongoing marketing campaigns that utilize the segmentation basis.
  Data Dependencies: Other objects or data structures in the CRM system may be referencing the segmentation basis.
  Locked Objects: The segmentation basis might be locked due to ongoing processes or transactions.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Active Segmentation Profiles:
  
  Go to the segmentation workbench and check if there are any active profiles that are using the segmentation basis.
  If there are active profiles, you may need to deactivate or delete them before you can modify or delete the segmentation basis.
  
  
  
  Review Marketing Campaigns:
  
  Check if there are any marketing campaigns that are currently using the segmentation basis.
  If so, you may need to either complete or cancel those campaigns.
  
  
  
  Identify Dependencies:
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check for any dependencies or references to the segmentation basis.
  Ensure that no other objects are referencing the segmentation basis.
  
  
  
  Unlock Objects:
  
  If the segmentation basis is locked, you may need to unlock it. This can sometimes be done through transaction codes like SM12 to check for and delete any locks.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to segmentation and marketing to ensure you are following the correct procedures.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and CRMD_ORDERADM_I for managing marketing and segmentation.
  SAP Notes: Check for any SAP Notes that may address this specific error or provide additional troubleshooting steps.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.