How To Fix CRM_MKTHV_MC021 - Marketing prospect &1 does not exist in the system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_MC - CRM Marketing: Marketing Prospect

• Message number: 021

• Message text: Marketing prospect &1 does not exist in the system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_MC021 - Marketing prospect &1 does not exist in the system ?

  The SAP error message CRM_MKTHV_MC021 indicates that a marketing prospect (identified by the placeholder &1) does not exist in the system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate a marketing prospect that has not been created or has been deleted.
  Cause:
  
  Non-Existent Prospect: The marketing prospect you are trying to access does not exist in the database. This could be due to a typo in the prospect ID or the prospect not being created yet.
  Deleted Prospect: The prospect may have been deleted or archived, making it unavailable for current operations.
  Authorization Issues: The user may not have the necessary permissions to view or access the marketing prospect.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to the prospect not being available in the CRM system.
  
  Solution:
  
  Verify Prospect ID: Check the prospect ID you are using to ensure it is correct. Look for any typographical errors.
  Create the Prospect: If the prospect does not exist, you may need to create it. Ensure that all required fields are filled out correctly.
  Check Deletion/Archiving: If the prospect was deleted or archived, you may need to restore it or create a new one.
  Review Authorizations: Ensure that your user account has the necessary permissions to access the marketing prospect. You may need to contact your system administrator for assistance.
  Data Synchronization: If your CRM is integrated with other systems, check for any synchronization issues. Ensure that data is being transferred correctly between systems.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check for existing marketing prospects.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to the SAP Help Portal for detailed documentation on managing marketing prospects in SAP CRM.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.