How To Fix CRM_MKTHV_MC011 - You are not authorized to delete marketing prospects

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_MC - CRM Marketing: Marketing Prospect

• Message number: 011

• Message text: You are not authorized to delete marketing prospects

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_MC011 - You are not authorized to delete marketing prospects ?

  The SAP error message CRM_MKTHV_MC011 indicates that a user is not authorized to delete marketing prospects in the SAP Customer Relationship Management (CRM) system. This error typically arises due to insufficient authorization settings in the user's role or profile.
  Cause:
  
  Authorization Issues: The user does not have the necessary permissions assigned to their role to perform the delete operation on marketing prospects.
  Role Configuration: The roles assigned to the user may not include the required authorization objects related to marketing prospects.
  Object-Specific Restrictions: There may be specific restrictions on the marketing prospects that prevent deletion, such as status or ownership.
  
  Solution:
  
  
  Check User Roles:
  
  Verify the roles assigned to the user in the SAP system. This can be done by navigating to the user management area (Transaction Code: SU01).
  Ensure that the user has the appropriate roles that include permissions for deleting marketing prospects.
  
  
  
  Review Authorization Objects:
  
  Identify the relevant authorization objects that control access to marketing prospects. Common objects include:
  
  CRM_MKTHV: This object is related to marketing activities.
  CRM_MKTHV_MC: This object may control access to marketing prospects.
  
  
  Use Transaction Code: SU53 to analyze the last authorization check and see which specific authorization is missing.
  
  
  
  Modify Role Assignments:
  
  If the user lacks the necessary authorizations, work with your SAP security team to modify the user's roles or create a new role that includes the required permissions.
  Ensure that the role includes the necessary authorizations for deleting marketing prospects.
  
  
  
  Testing:
  
  After making changes to the user roles or authorizations, have the user log out and log back in to ensure that the changes take effect.
  Test the deletion of marketing prospects again to confirm that the issue is resolved.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's internal guidelines for managing user roles and authorizations in SAP CRM.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  PFCG: Role Maintenance
  SU53: Display Authorization Check
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to authorization for marketing prospects.
  Support: If the issue persists after checking roles and authorizations, consider reaching out to your SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the authorization issue related to the error message CRM_MKTHV_MC011.