How To Fix CRM_MKTHV_MC009 - No marketing prospects found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_MC - CRM Marketing: Marketing Prospect

• Message number: 009

• Message text: No marketing prospects found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_MC009 - No marketing prospects found ?

  The SAP error message CRM_MKTHV_MC009: No marketing prospects found typically occurs in the context of SAP Customer Relationship Management (CRM) when a user attempts to execute a marketing campaign or query for marketing prospects, but the system does not find any eligible prospects based on the criteria specified.
  Causes:
  
  Selection Criteria: The selection criteria used to filter marketing prospects may be too restrictive, leading to no results being returned.
  Data Availability: There may be no marketing prospects available in the system that meet the defined criteria. This could be due to a lack of data or incorrect data entries.
  Segmentation Issues: If segmentation is used to define target groups, there may be issues with the segmentation logic or the segments may not have been properly defined or activated.
  Status of Prospects: The marketing prospects may not be in an active status or may have been deactivated.
  Authorization Issues: The user may not have the necessary authorizations to view or access the marketing prospects.
  
  Solutions:
  
  Review Selection Criteria: Check the selection criteria used in the marketing campaign or query. Ensure that they are not overly restrictive and that they align with the available data.
  Check Data: Verify that there are indeed marketing prospects in the system. You can do this by running a broader query without specific filters to see if any prospects exist.
  Segmentation Review: If segmentation is being used, review the segments to ensure they are correctly defined and activated. Make sure that the prospects are included in the relevant segments.
  Status Check: Ensure that the marketing prospects are in an active status. If they are inactive, consider reactivating them or adjusting the criteria to include inactive prospects if appropriate.
  Authorization Check: Confirm that the user has the necessary permissions to access the marketing prospects. If not, contact your system administrator to adjust the authorizations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in managing marketing prospects, such as CRMD_ORDER for managing marketing campaigns.
  Documentation: Refer to SAP Help documentation for CRM marketing functionalities to understand how to properly set up and manage marketing prospects.
  SAP Notes: Check for any relevant SAP Notes or updates that may address known issues related to this error message.
  Support: If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.