How To Fix CRM_MKTHV_MC010 - You are not authorized to display marketing prospects

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_MC - CRM Marketing: Marketing Prospect

• Message number: 010

• Message text: You are not authorized to display marketing prospects

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_MC010 - You are not authorized to display marketing prospects ?

  The SAP error message CRM_MKTHV_MC010 ("You are not authorized to display marketing prospects") typically indicates that the user does not have the necessary authorizations to access marketing prospects in the SAP Customer Relationship Management (CRM) system. This can occur in various scenarios, such as when trying to view or manage marketing campaigns, prospects, or related data.
  Cause:
  
  Authorization Issues: The most common cause is that the user’s role does not include the necessary authorizations to access marketing prospects.
  Role Assignment: The user may not be assigned to the correct role that includes the required permissions.
  Authorization Objects: Specific authorization objects related to marketing activities may not be properly configured for the user.
  
  Solution:
  
  
  Check User Roles:
  
  Verify the roles assigned to the user in the SAP system. This can be done by navigating to the user management area (Transaction Code: SU01).
  Ensure that the user has been assigned roles that include access to marketing prospects.
  
  
  
  Review Authorization Objects:
  
  Check the relevant authorization objects that control access to marketing prospects. Common authorization objects include:
  
  CRM_MKTHV (Marketing)
  CRM_MKTHV_MKTP (Marketing Prospect)
  
  
  Ensure that the user has the necessary authorizations within these objects.
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary permissions to change roles or authorizations, contact your SAP security or basis team. They can review and adjust the user’s authorizations as needed.
  
  
  
  Testing:
  
  After making changes to roles or authorizations, have the user log out and log back in to see if the issue is resolved.
  
  
  
  Documentation:
  
  Refer to SAP documentation or your organization’s internal guidelines for managing user roles and authorizations in SAP CRM.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  PFCG: Role Maintenance
  SU53: Display Authorization Check (to analyze authorization failures)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  
  Training: Consider providing training for users on how to manage their roles and understand authorization concepts in SAP CRM.
  
  
  By following these steps, you should be able to identify and resolve the authorization issue causing the error message CRM_MKTHV_MC010.