How To Fix CRM_MKTHV_MC013 - Marketing prospect GUID not found

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_MC - CRM Marketing: Marketing Prospect

• Message number: 013

• Message text: Marketing prospect GUID not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_MC013 - Marketing prospect GUID not found ?

  The SAP error message CRM_MKTHV_MC013 indicates that the system could not find a marketing prospect with the specified GUID (Globally Unique Identifier). This error typically occurs in the context of SAP Customer Relationship Management (CRM) when trying to access or manipulate marketing prospects that are not present in the database.
  Causes:
  
  Non-existent GUID: The GUID you are trying to access does not exist in the system. This could be due to a typo or an incorrect reference.
  Data Deletion: The marketing prospect may have been deleted or archived, making it unavailable for the current operation.
  Authorization Issues: The user may not have the necessary permissions to view or access the marketing prospect.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to the GUID not being recognized.
  Incorrect Configuration: There may be configuration issues in the marketing module that prevent the system from recognizing the GUID.
  
  Solutions:
  
  Verify the GUID: Double-check the GUID you are using to ensure it is correct and exists in the system.
  Check Data Status: Look into the database or relevant tables to see if the marketing prospect has been deleted or archived.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the marketing prospect data.
  Data Synchronization: If applicable, check the integration points with other systems to ensure data is synchronized correctly.
  Consult Logs: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that deal with marketing prospects, such as CRMD_ORDER or CRMD_ORDERADM_H.
  Tables: Check relevant tables like CRMD_ORDER or CRMD_MKTHV to see if the marketing prospect data is present.
  Documentation: Refer to SAP documentation or help resources for more detailed information on managing marketing prospects and troubleshooting related issues.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.