How To Fix CRM_MKTHV_MC014 - You are not authorized to create marketing prospects

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_MC - CRM Marketing: Marketing Prospect

• Message number: 014

• Message text: You are not authorized to create marketing prospects

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_MC014 - You are not authorized to create marketing prospects ?

  The SAP error message CRM_MKTHV_MC014, which states "You are not authorized to create marketing prospects," typically indicates that the user does not have the necessary authorizations to perform the action of creating marketing prospects in the SAP Customer Relationship Management (CRM) system.
  Cause:
  
  Authorization Issues: The most common cause of this error is that the user’s role does not include the necessary authorizations to create marketing prospects. This could be due to missing authorization objects or incorrect role assignments.
  User Profile Settings: The user profile may not be configured correctly, leading to insufficient permissions.
  System Configuration: There may be system-wide settings or configurations that restrict certain actions based on user roles or organizational units.
  
  Solution:
  
  
  Check User Roles:
  
  Verify the roles assigned to the user in the SAP system. This can be done by navigating to the user management area (Transaction code: SU01).
  Ensure that the user has a role that includes the necessary authorizations for creating marketing prospects.
  
  
  
  Review Authorization Objects:
  
  Check the relevant authorization objects related to marketing prospects. Common authorization objects for CRM marketing include:
  
  CRM_MKTHV (Marketing)
  CRM_MKTHV_MKTP (Marketing Prospect)
  
  
  Ensure that the user has the necessary authorizations for these objects.
  
  
  
  Modify Roles:
  
  If the user lacks the necessary authorizations, you may need to modify the existing role or create a new role that includes the required permissions.
  This can be done using Transaction code: PFCG (Profile Generator).
  
  
  
  Consult with Security Team:
  
  If you do not have the necessary access to modify roles or authorizations, consult with your SAP security team or administrator. They can help identify and resolve authorization issues.
  
  
  
  Testing:
  
  After making changes to roles or authorizations, have the user log out and log back in to ensure that the changes take effect.
  Test the action again to confirm that the error has been resolved.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions related to this error message.
  Documentation: Review SAP documentation on authorization management and CRM marketing functionalities for a better understanding of the required permissions.
  Training: Consider providing training for users on how to manage their roles and authorizations effectively within the SAP system.
  
  By following these steps, you should be able to resolve the error message CRM_MKTHV_MC014 and enable the user to create marketing prospects successfully.