How To Fix CRM_MKTHV_INFRASTRUC031 - &1 prospects of target group &2: contact not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 031

• Message text: &1 prospects of target group &2: contact not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC031 - &1 prospects of target group &2: contact not allowed ?

  The SAP error message CRM_MKTHV_INFRASTRUC031 typically indicates that there is an issue with the contact assignment for a prospect in a target group. The message states that the contact is not allowed for the specified target group, which can occur due to several reasons.
  Causes:
  
  Contact Restrictions: The contact may not meet the criteria set for the target group. This could be due to restrictions based on status, type, or other attributes.
  Target Group Configuration: The target group may have specific settings that restrict certain contacts from being included.
  Data Inconsistencies: There may be inconsistencies or missing data in the contact or target group records that prevent the assignment.
  Authorization Issues: The user may not have the necessary authorizations to assign the contact to the target group.
  
  Solutions:
  
  Check Target Group Settings: Review the configuration of the target group to ensure that the contact meets all the necessary criteria. This includes checking any filters or rules applied to the target group.
  Review Contact Data: Verify the attributes of the contact to ensure they align with the requirements of the target group. Update any missing or incorrect information.
  Authorization Check: Ensure that the user has the appropriate permissions to perform the action. If not, contact your system administrator to adjust the authorizations.
  Consult Documentation: Refer to SAP documentation or help resources for specific details on the error message and any additional troubleshooting steps.
  Debugging: If you have access to technical resources, consider debugging the process to identify the exact point of failure.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Transaction Codes: Familiarize yourself with transaction codes related to target group management and contact assignment, such as CRMD_ORDER or CRMD_ORDERADM_H.
  Community Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to escalate the issue to your SAP support team for further investigation.