How To Fix CRM_MKTHV_INFRASTRUC030 - &1 prospects of target group &2: address or email adress is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 030

• Message text: &1 prospects of target group &2: address or email adress is missing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC030 - &1 prospects of target group &2: address or email adress is missing ?

  The SAP error message CRM_MKTHV_INFRASTRUC030 indicates that there is a problem with the target group in the SAP Customer Relationship Management (CRM) system. Specifically, it points out that a prospect in the target group is missing either an address or an email address. This can prevent the system from processing marketing activities or communications effectively.
  Cause:
  
  Missing Data: The most common cause of this error is that the prospect (or business partner) associated with the target group does not have a valid address or email address in the system.
  Data Inconsistency: There may be inconsistencies in the data, such as incomplete entries or incorrect formatting.
  Data Synchronization Issues: If the data is being pulled from multiple sources, there may be synchronization issues leading to missing information.
  
  Solution:
  
  
  Check Business Partner Data:
  
  Navigate to the business partner (BP) master data in SAP.
  Verify that the address and email fields are filled out correctly for the prospects in the target group.
  If any information is missing, update the BP data accordingly.
  
  
  
  Data Validation:
  
  Ensure that the data entered meets the required format and standards. For example, email addresses should be in a valid format (e.g., [e-mail]).
  Use transaction codes like BP to access and edit business partner data.
  
  
  
  Reprocess the Target Group:
  
  After correcting the missing information, reprocess the target group to see if the error persists.
  You may need to regenerate the target group or refresh the marketing campaign.
  
  
  
  Check for Data Import Issues:
  
  If the data was imported from an external source, check the import logs for any errors or warnings that might indicate why the address or email was not populated.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any specific requirements related to target group management and data completeness.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (for managing CRM orders), and CRMD_ORDERADM_H (for accessing order administration).
  Data Maintenance: Regularly maintain and audit business partner data to ensure completeness and accuracy.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions for specific scenarios.
  
  By following these steps, you should be able to resolve the error and ensure that your target group is properly configured for marketing activities.