How To Fix CRM_MKTHV_INFRASTRUC023 - Cannot read crmd_mkthv_tgs entries from database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 023

• Message text: Cannot read crmd_mkthv_tgs entries from database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC023 - Cannot read crmd_mkthv_tgs entries from database ?

  The SAP error message CRM_MKTHV_INFRASTRUC023 indicates that the system is unable to read entries from the crmd_mkthv_tgs table in the database. This error typically arises in the context of SAP Customer Relationship Management (CRM) when there are issues related to the marketing hierarchy or the underlying database structure.
  Causes:
  
  Database Issues: The database may be experiencing issues such as corruption, locks, or connectivity problems.
  Missing Entries: The required entries in the crmd_mkthv_tgs table may be missing or have been deleted.
  Authorization Issues: The user may not have the necessary authorizations to access the data in the crmd_mkthv_tgs table.
  Configuration Issues: There may be configuration problems in the CRM system that prevent proper access to the marketing hierarchy data.
  Transport Issues: If the system has recently undergone a transport, there may be inconsistencies in the data.
  
  Solutions:
  
  Check Database Connectivity: Ensure that the database is up and running and that there are no connectivity issues.
  Verify Table Entries: Use transaction codes like SE11 or SE16 to check if the crmd_mkthv_tgs table has the necessary entries. If entries are missing, you may need to restore them from a backup or recreate them.
  Review Authorizations: Check the user’s authorizations to ensure they have the necessary permissions to access the data in the crmd_mkthv_tgs table.
  Run Consistency Checks: Use transaction code SLG1 to check for any logs related to the error and run consistency checks on the CRM system.
  Reconfigure Marketing Hierarchy: If there are configuration issues, review the marketing hierarchy settings in the CRM system and make necessary adjustments.
  Check for Transport Issues: If the issue arose after a transport, check the transport logs for any errors and ensure that all necessary objects were transported correctly.
  
  Related Information:
  
  Transaction Codes: SE11 (Data Dictionary), SE16 (Data Browser), SLG1 (Application Log).
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  System Logs: Check system logs for any related error messages that could provide more context about the issue.
  Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the CRM_MKTHV_INFRASTRUC023 error message.