How To Fix CRM_MKTHV_INFRASTRUC025 - Target group data cannot be locked to increment outbound number

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_INFRASTRUC - high volume campaign execution infrastructure messages

• Message number: 025

• Message text: Target group data cannot be locked to increment outbound number

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_INFRASTRUC025 - Target group data cannot be locked to increment outbound number ?

  The SAP error message CRM_MKTHV_INFRASTRUC025 indicates that the system is unable to lock the target group data to increment the outbound number. This error typically occurs in the context of marketing and campaign management within SAP CRM.
  Cause:
  The error can be caused by several factors, including:
  
  Concurrency Issues: Another user or process may be currently accessing or modifying the target group data, preventing the system from locking it for your operation.
  Database Locking: The database may have a lock on the target group data due to a previous transaction that has not been completed or has failed.
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly, leading to issues with data locking.
  System Performance: High system load or performance issues can also lead to locking problems.
  
  Solution:
  To resolve the error, you can try the following steps:
  
  
  Check for Active Sessions: Use transaction code SM12 to check for any active locks on the target group data. If you find any locks that are no longer needed, you can delete them (ensure you have the necessary authorizations).
  
  
  Wait and Retry: If the issue is due to another user or process accessing the data, waiting for a short period and then retrying the operation may resolve the issue.
  
  
  Review Background Jobs: Check if there are any background jobs that might be processing the target group data. You can use transaction code SM37 to monitor background jobs.
  
  
  Check System Logs: Use transaction code SLG1 to check the application logs for any related error messages that might provide more context about the issue.
  
  
  Configuration Review: Review the configuration settings related to target groups and marketing in your SAP system to ensure everything is set up correctly.
  
  
  System Performance: If the system is under heavy load, consider optimizing performance or scheduling operations during off-peak hours.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance. They may provide patches or additional troubleshooting steps specific to your system version.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (Lock Entries), SM37 (Job Monitoring), and SLG1 (Application Log).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to CRM marketing and target group management for best practices and configuration guidelines.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.