How To Fix CRM_MKTHV_EXE002 - &1 contacts are not considered because contact should not be used

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_EXE - Message Class for High Volume Campaign Execution

• Message number: 002

• Message text: &1 contacts are not considered because contact should not be used

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_EXE002 - &1 contacts are not considered because contact should not be used ?

  The SAP error message CRM_MKTHV_EXE002 indicates that a certain number of contacts are not being considered for a marketing campaign or activity because they are not eligible for use. This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Possible Causes:
  
  Contact Status: The contacts may have a status that disqualifies them from being included in the marketing activity (e.g., inactive, unsubscribed).
  Segmentation Criteria: The contacts may not meet the segmentation criteria defined for the marketing campaign.
  Data Quality Issues: There may be issues with the data quality, such as missing or incorrect information in the contact records.
  Business Rules: Specific business rules or restrictions may be in place that prevent certain contacts from being included.
  Contact Type: The type of contact (e.g., individual vs. organization) may not be suitable for the marketing activity.
  
  Solutions:
  
  Review Contact Status: Check the status of the contacts in question. If they are inactive or unsubscribed, consider updating their status if appropriate.
  Check Segmentation Criteria: Review the segmentation criteria for the marketing campaign to ensure that the contacts meet the necessary conditions.
  Data Cleansing: Perform data cleansing to correct any inaccuracies or missing information in the contact records.
  Review Business Rules: Consult with your marketing or CRM team to understand any specific business rules that may be affecting the inclusion of these contacts.
  Contact Type Verification: Ensure that the contact types are appropriate for the marketing activity you are trying to execute.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to review the details of the marketing campaign and the contacts involved.
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or updates related to this error message.
  Consult Documentation: Review the SAP CRM documentation for more information on marketing activities and contact management.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.