How To Fix CRM_MKTHV_EXE004 - &1 bounced mails processed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTHV_EXE - Message Class for High Volume Campaign Execution

• Message number: 004

• Message text: &1 bounced mails processed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTHV_EXE004 - &1 bounced mails processed ?

  The SAP error message CRM_MKTHV_EXE004 typically relates to issues with bounced emails in the SAP Customer Relationship Management (CRM) system. This error indicates that there are emails that could not be delivered to the intended recipients, and the system has processed these bounced emails.
  Cause:
  
  Invalid Email Addresses: The most common cause of bounced emails is that the email addresses in the system are incorrect or no longer valid.
  Mailbox Full: The recipient's mailbox may be full, preventing new emails from being received.
  Spam Filters: The emails may have been flagged as spam by the recipient's email server.
  Server Issues: There may be temporary issues with the email server that prevent delivery.
  Configuration Issues: Incorrect configuration settings in the SAP system for email sending.
  
  Solution:
  
  Check Email Addresses: Verify the email addresses of the recipients to ensure they are correct and active.
  Monitor Bounce Reports: Review the bounce reports generated by the email system to identify specific issues with the emails that bounced.
  Contact Recipients: If possible, contact the recipients to confirm their email addresses and check if they are experiencing issues with their mailboxes.
  Adjust Email Settings: Review and adjust the email configuration settings in SAP to ensure they are set up correctly for sending emails.
  Update CRM Data: Update the CRM records with valid email addresses and remove any that are no longer in use.
  Check Email Server Logs: If you have access, check the logs of the email server for more detailed error messages related to the bounced emails.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  Email Configuration in SAP: Familiarize yourself with the email configuration settings in SAP CRM, including transaction codes like SCOT (SAPconnect) and SOST (Send Requests).
  Monitoring Tools: Utilize monitoring tools within SAP to keep track of email sending and delivery status.
  User Documentation: Refer to SAP documentation for best practices on managing email communications within the CRM system.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.