How To Fix CRM_MKTGS_PRODUCTS036 - Product &1 is inconsistent; it was modified or deleted in master data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_PRODUCTS -

• Message number: 036

• Message text: Product &1 is inconsistent; it was modified or deleted in master data

What causes this issue?

Product &V1& contains inconsistent master data details such as product
category or product group. The master data of product &V1& has changed
since the creation of the marketing object.

System Response

The system will not allow the generation of condition records for
products with inconsistent master data details.

How to fix this error?

You can run the report of Marketing Persistent Master Data Changes
(CRM_MKTPL_PMDC). This report allows you to fix trade promotion(s)
affected by a master data change.
You can also adjust manually the Marketing object affected by a master
data change by removing product &V1& and re-adding the product again. In
doing so, the product is assigned and validated against the current
version of master data. If the trade promotion is started and released,
then you would need to stop the trade promotion or product effective
date and create a new trade promotion for the remaining time.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_PRODUCTS036 - Product &1 is inconsistent; it was modified or deleted in master data ?

  The SAP error message CRM_MKTGS_PRODUCTS036 indicates that there is an inconsistency with a product in the marketing system. Specifically, it suggests that the product identified by &1 has been modified or deleted in the master data, which is causing issues in the CRM system.
  Cause:
  
  Product Deletion: The product may have been deleted from the master data in the SAP system, but references to it still exist in the CRM marketing data.
  Modification: The product may have been modified (e.g., changes in attributes, status, or other key data) in a way that is not compatible with the existing references in the CRM system.
  Data Synchronization Issues: There may be a lack of synchronization between the master data and the CRM system, leading to inconsistencies.
  Data Migration Issues: If data was migrated from another system or during an upgrade, inconsistencies may arise if the migration was not handled properly.
  
  Solution:
  
  Check Product Status: Verify the status of the product in the master data. Ensure that it exists and is active.
  Recreate or Restore Product: If the product was deleted, consider recreating it in the master data. If it was modified, ensure that the modifications are valid and consistent with the CRM requirements.
  Data Synchronization: Ensure that the master data and CRM data are synchronized. This may involve running data synchronization jobs or processes to update the CRM system with the latest master data.
  Check for References: Identify where the product is being referenced in the CRM system and update or remove those references as necessary.
  Consult Logs: Check system logs for any additional error messages or warnings that may provide more context about the inconsistency.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance, especially if this is a recurring issue or if it affects critical business processes.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER to check the CRM order management or MM03 to view material master data.
  Data Maintenance: Regularly maintain and audit your master data to prevent inconsistencies.
  Documentation: Refer to SAP documentation for CRM and master data management for best practices and guidelines on maintaining data integrity.
  
  By addressing the root cause of the inconsistency and ensuring proper data management practices, you can resolve the error and prevent it from occurring in the future.