How To Fix CRM_MKTGS_PRODUCTS035 - '&1' cannot be deleted or excluded when the promotion is released

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_PRODUCTS -

• Message number: 035

• Message text: '&1' cannot be deleted or excluded when the promotion is released

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_PRODUCTS035 - '&1' cannot be deleted or excluded when the promotion is released ?

  The SAP error message CRM_MKTGS_PRODUCTS035 indicates that a product cannot be deleted or excluded from a promotion because the promotion has already been released. This is a common issue in SAP CRM (Customer Relationship Management) when dealing with marketing promotions.
  Cause:
  
  Promotion Status: The primary cause of this error is that the promotion is in a released status. Once a promotion is released, certain actions, such as deleting or excluding products, are restricted to maintain data integrity and consistency.
  Dependencies: There may be dependencies or relationships with other objects (like sales orders, marketing campaigns, etc.) that prevent changes to the promotion.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to make changes to the promotion.
  
  Solution:
  
  Check Promotion Status: Verify the status of the promotion. If it is released, you may need to unrelease it (if your business process allows) before making changes. This typically involves changing the status back to a draft or editable state.
  Unrelease the Promotion: If your business process allows, you can unrelease the promotion. This usually involves navigating to the promotion in the SAP CRM system and changing its status.
  Consult with Business Process Owners: If you cannot unrelease the promotion, consult with your business process owners or marketing team to determine the best course of action. They may have specific procedures for handling such situations.
  Create a New Promotion: If the product needs to be excluded and the promotion cannot be modified, consider creating a new promotion without the unwanted product.
  Check Authorizations: Ensure that you have the necessary authorizations to make changes to the promotion. If not, contact your system administrator to obtain the required permissions.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message. Sometimes, SAP releases notes that provide additional context or solutions for known issues.
  Documentation: Review the SAP documentation for CRM promotions to understand the lifecycle of promotions and the implications of releasing them.
  Training: If this is a recurring issue, consider training for users involved in managing promotions to ensure they understand the implications of releasing promotions and the processes for modifying them.
  
  By following these steps, you should be able to address the error message CRM_MKTGS_PRODUCTS035 effectively.