How To Fix CRM_MKTGS_OL011 - Archiving data & is inconsistent; please contact the system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_OL - MKTGS OL: Generic Marketing Object Layer Messages

• Message number: 011

• Message text: Archiving data & is inconsistent; please contact the system administrator

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_OL011 - Archiving data & is inconsistent; please contact the system administrator ?

  The SAP error message CRM_MKTGS_OL011 indicates that there is an inconsistency in the archiving data related to marketing or CRM objects. This error typically arises during the archiving process when the system detects that the data being archived does not meet the necessary consistency checks.
  Causes:
  
  Data Inconsistency: The most common cause is that the data in the database has become inconsistent. This could be due to incomplete transactions, failed updates, or issues during previous archiving processes.
  Missing Data: Related data that should be present for the archiving process may be missing or deleted.
  Configuration Issues: Incorrect configuration settings in the archiving object or related settings can lead to inconsistencies.
  Custom Development: If there are custom developments or enhancements in the CRM system, they may not be compatible with the standard archiving processes.
  
  Solutions:
  
  Check for Inconsistencies: Use transaction codes like SLG1 (Application Log) to check for any logs related to the archiving process. This can provide insights into what went wrong.
  Consistency Check: Run consistency checks on the relevant tables. You can use transaction SARA to access the archiving administration and check for inconsistencies.
  Repair Data: If inconsistencies are found, you may need to repair the data manually or through a program. This could involve correcting records in the database.
  Reconfigure Archiving Object: Review the configuration of the archiving object in transaction SARA. Ensure that all settings are correct and that there are no missing dependencies.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates that resolve known issues.
  Contact SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error and any logs you have collected.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (Archiving Administration), SLG1 (Application Log), and SE11 (Data Dictionary) for checking table structures.
  Archiving Process: Understand the archiving process in SAP CRM, including how data is selected for archiving and the dependencies between different objects.
  Backup: Always ensure that you have a backup of your data before performing any operations that could modify or delete data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve the inconsistency in the archiving data.