How To Fix CRM_MKTGS_OL009 - &1 &2 has been deleted; no changes are possible

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_OL - MKTGS OL: Generic Marketing Object Layer Messages

• Message number: 009

• Message text: &1 &2 has been deleted; no changes are possible

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_OL009 - &1 &2 has been deleted; no changes are possible ?

  The SAP error message CRM_MKTGS_OL009 indicates that a marketing object (like a campaign or a marketing plan) has been deleted, and as a result, no changes can be made to it. This error typically arises in the SAP Customer Relationship Management (CRM) module when users attempt to modify or access a marketing object that is no longer available in the system.
  Cause:
  
  
  Deletion of the Object: The primary cause of this error is that the marketing object (identified by &1 and &2 in the error message) has been deleted from the database. This could happen due to:
  
  Manual deletion by a user with the appropriate permissions.
  A batch job or program that cleans up old or inactive marketing objects.
  Data inconsistency or corruption.
  
  
  
  Accessing Deleted Objects: Users may still try to access or modify the object through transactions or reports, leading to this error.
  
  
  Solution:
  
  
  Check Object Status: Verify the status of the marketing object in question. You can do this by:
  
  Using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check if the object exists.
  Reviewing the change logs or audit trails to see if the object was deleted and when.
  
  
  
  Restore the Object: If the object was deleted accidentally and you have a backup or a way to restore it, you can:
  
  Use a data recovery process if available.
  Recreate the marketing object manually if restoration is not possible.
  
  
  
  Adjust User Actions: Educate users on the implications of deleting marketing objects and ensure they understand the processes for handling such objects to prevent accidental deletions.
  
  
  Check Authorizations: Ensure that users have the correct authorizations to access and modify marketing objects. Sometimes, the error may arise from permission issues rather than actual deletion.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant notes or patches that may address this specific error or provide additional context.
  
  
  Related Information:
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as:
  
  CRMD_ORDER for managing marketing documents.
  CRMD_ORDERADM_H for accessing order administration.
  
  
  
  SAP Documentation: Review SAP documentation related to marketing management and error handling in CRM for more insights.
  
  
  Support Community: Engage with the SAP Community or forums where other users may have encountered similar issues and can provide solutions or workarounds.
  
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical team for further investigation.