How To Fix CRM_MKTGS_CCA036 - Enter organizational data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 036

• Message text: Enter organizational data

What causes this issue?

You did not enter the organizational data.

System Response

When the responsibility check is set to <ZK>PPR</> and to <ZK>Planning
Customer and Product Dimension</>, the system requires you to enter
organizational data.

How to fix this error?

Enter organizational data.
Alternatively, if you do not want to enter the organizational data in
your planning, ask technical support to change the responsibility check
in Customizing.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_CCA036 - Enter organizational data ?

  The SAP error message CRM_MKTGS_CCA036, which states "Enter organizational data," typically occurs in the SAP Customer Relationship Management (CRM) module when certain organizational data is missing or not properly configured in the system. This error is often encountered when trying to create or process marketing activities, campaigns, or other related transactions.
  Cause:
  
  Missing Organizational Data: The error usually indicates that required organizational data, such as the sales organization, distribution channel, or division, has not been entered or is incomplete.
  Configuration Issues: There may be issues with the configuration of the organizational structure in the SAP system.
  User Role/Authorization: The user may not have the necessary authorizations to access or enter the required organizational data.
  
  Solution:
  
  
  Enter Required Data: 
  
  Navigate to the relevant transaction where the error occurred.
  Ensure that all required fields for organizational data are filled in. This typically includes fields like Sales Organization, Distribution Channel, and Division.
  
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and check the configuration for organizational units. Ensure that the necessary organizational units are defined and active.
  Verify that the organizational structure is correctly set up in the system.
  
  
  
  User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to enter or modify organizational data.
  If needed, consult with your SAP security team to adjust the user roles.
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or help files related to the specific transaction or process you are working on for additional guidance on required fields.
  
  
  
  Testing: 
  
  After making the necessary changes, test the transaction again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may relate to marketing activities, such as CRMD_ORDER, CRMD_ORDERADM_H, etc.
  SAP Notes: Check for any SAP Notes related to this error message in the SAP Support Portal, as there may be specific patches or updates that address known issues.
  Community Forums: Consider visiting SAP Community forums or other user groups where similar issues may have been discussed, providing insights or solutions from other users.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.