How To Fix CRM_MKTGS_CCA035 - Account must be a business partner or an account hierarchy node

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 035

• Message text: Account must be a business partner or an account hierarchy node

What causes this issue?

The account is not suitable for responsibility validation.

System Response

When the responsibility check is set to <ZK>PPR</> and to <ZK>Planning
Customer and Product Dimension, </>the account must be a business
partner or a customer hierarchy node.

How to fix this error?

This problem can be solved by doing one of the following:
Change the account for a business partner or for a customer hierarchy
node
Change the responsibility check in Customizing

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_CCA035 - Account must be a business partner or an account hierarchy node ?

  The SAP error message CRM_MKTGS_CCA035 indicates that the system expects the account you are trying to use to be either a business partner or an account hierarchy node. This error typically occurs in the context of marketing or customer relationship management (CRM) activities when the system cannot find a valid account reference.
  Cause:
  
  Invalid Account Reference: The account you are trying to use is not defined as a business partner in the system.
  Account Hierarchy Issues: The account may not be part of a valid account hierarchy or may not be set up correctly.
  Data Entry Errors: There may be a typographical error in the account number or name you are trying to use.
  Configuration Issues: The system may not be configured correctly to recognize the account type you are trying to use.
  
  Solution:
  
  Verify Business Partner: Check if the account you are trying to use is set up as a business partner in the SAP system. You can do this by navigating to the business partner transaction (e.g., BP) and searching for the account.
  Check Account Hierarchy: If you are using an account hierarchy, ensure that the account is correctly assigned to the hierarchy and that the hierarchy is active.
  Correct Data Entry: Double-check the account number or name for any typographical errors. Ensure you are using the correct format.
  Create or Update Business Partner: If the account does not exist as a business partner, you may need to create it. If it exists but is not set up correctly, you may need to update its details.
  Consult Configuration: If you suspect a configuration issue, consult with your SAP administrator or technical team to ensure that the system is set up to recognize the account types you are working with.
  
  Related Information:
  
  Transaction Codes: Use transaction codes like BP (Business Partner) to manage business partner data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for CRM and marketing to understand how accounts and business partners are managed.
  User Roles: Ensure that you have the necessary permissions to access and modify business partner data.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team for further investigation.