How To Fix CRM_MKTGS_CCA035 - Account must be a business partner or an account hierarchy node

CRM_MKTGS_CCA035 - Overview

• Message type: E = Error

• Message class: CRM_MKTGS_CCA - Cross-check assignment message class (Sub-Services)

• Message number: 035

• Message text: Account must be a business partner or an account hierarchy node

What causes this issue?

The account is not suitable for responsibility validation.

System Response

When the responsibility check is set to <ZK>PPR</> and to <ZK>Planning
Customer and Product Dimension, </>the account must be a business
partner or a customer hierarchy node.

How to fix this error?

This problem can be solved by doing one of the following:
Change the account for a business partner or for a customer hierarchy
node
Change the responsibility check in Customizing

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

CRM_MKTGS_CCA035 - Details

• The SAP error message CRM_MKTGS_CCA035 indicates that the system expects the account you are trying to use to be either a business partner or an account hierarchy node. This error typically occurs in the context of marketing or customer relationship management (CRM) activities when the system cannot find a valid account reference.
  
  Cause:
  
  Invalid Account Reference: The account you are trying to use is not defined as a business partner in the system.
  Account Hierarchy Issues: The account may not be part of a valid account hierarchy or may not be set up correctly.
  Data Entry Errors: There may be a typographical error in the account number or name you are trying to use.
  
  Configuration Issues: The system may not be configured correctly to recognize the account type you are trying to use.
  
  
  Solution:
  
  Verify Business Partner: Check if the account you are trying to use is set up as a business partner in the SAP system.