How To Fix CRM_MKTGS_ARCHIVING004 - Error while opening '&1' archiving session

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTGS_ARCHIVING - Generic Marketing Archiving

• Message number: 004

• Message text: Error while opening '&1' archiving session

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTGS_ARCHIVING004 - Error while opening '&1' archiving session ?

  The SAP error message CRM_MKTGS_ARCHIVING004 indicates that there was an error while trying to open an archiving session in the CRM Marketing system. This error can occur due to various reasons, and understanding the cause and potential solutions can help resolve the issue.
  Cause
  The error can be caused by several factors, including:
  
  Session Locking: The archiving session you are trying to open may be locked by another user or process.
  Session Not Found: The specified archiving session (&1) may not exist or may have been deleted.
  Authorization Issues: The user may not have the necessary authorizations to access the archiving session.
  Database Issues: There may be underlying database issues that prevent the session from being opened.
  Configuration Issues: Incorrect configuration settings in the archiving process can lead to this error.
  
  Solution
  To resolve the CRM_MKTGS_ARCHIVING004 error, you can try the following steps:
  
  
  Check Session Status:
  
  Verify if the archiving session exists and is not locked. You can do this by checking the archiving session management transaction (e.g., SARA for archiving sessions).
  
  
  
  Release Locks:
  
  If the session is locked, you may need to wait for the other user or process to finish. Alternatively, you can use transaction SM12 to check for and delete any locks related to the session.
  
  
  
  Verify Authorizations:
  
  Ensure that the user has the necessary authorizations to access the archiving session. You can check this in transaction SU53 after the error occurs.
  
  
  
  Check Configuration:
  
  Review the configuration settings for archiving in the CRM system. Ensure that all necessary settings are correctly configured.
  
  
  
  Database Check:
  
  If there are database issues, you may need to run database consistency checks or consult with your database administrator.
  
  
  
  Consult Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context about the issue.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information
  
  
  Transaction Codes:
  
  SARA: Archiving Administration
  SM12: Display and Delete Locks
  SU53: Authorization Check
  SLG1: Application Log
  
  
  
  Documentation: Review the SAP Help Portal for documentation related to archiving in CRM, which may provide additional insights into best practices and troubleshooting steps.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.