How To Fix CRM_MKTDEF021 - Start date reference is missing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTDEF - Message Class for CRM Marketing Defaults

• Message number: 021

• Message text: Start date reference is missing

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTDEF021 - Start date reference is missing ?

  The SAP error message CRM_MKTDEF021 indicates that there is a missing start date reference in the marketing definition or campaign management process. This error typically arises when you are trying to create or modify a marketing plan, campaign, or similar object in SAP CRM, and the system requires a start date that has not been provided.
  Cause:
  
  Missing Start Date: The most common cause is that the start date field is left blank or not filled in correctly when creating or editing a marketing object.
  Incorrect Configuration: There may be issues with the configuration of the marketing object or the related settings in the SAP system.
  Data Entry Error: Users may inadvertently skip the start date field during data entry.
  
  Solution:
  
  Check Input Fields: Ensure that the start date field is filled in correctly. Go back to the marketing object you are trying to create or modify and enter a valid start date.
  Review Configuration: If the error persists, check the configuration settings for the marketing object in the SAP system. Ensure that all required fields are properly defined and that there are no missing dependencies.
  Consult Documentation: Refer to the SAP documentation or help files related to marketing management to understand the requirements for the specific object you are working with.
  User Training: If this is a recurring issue, consider providing additional training for users on how to properly enter data in the marketing module.
  System Check: If you suspect a system issue, consult with your SAP Basis team to check for any underlying problems or inconsistencies in the system.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to marketing management, such as CRMD_ORDER for managing marketing campaigns.
  Support: If you are unable to resolve the issue, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By ensuring that all required fields, especially the start date, are filled out correctly, you should be able to resolve the CRM_MKTDEF021 error.