How To Fix CRM_MKTDEF023 - Data has not been saved; see message log

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTDEF - Message Class for CRM Marketing Defaults

• Message number: 023

• Message text: Data has not been saved; see message log

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTDEF023 - Data has not been saved; see message log ?

  The SAP error message CRM_MKTDEF023, which states "Data has not been saved; see message log," typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing or campaign management functionalities. This error indicates that there was an issue during the data saving process, and the system has not successfully saved the changes or entries you were attempting to make.
  Possible Causes:
  
  Validation Errors: There may be validation rules that are not being met. For example, mandatory fields might be missing or contain invalid data.
  Authorization Issues: The user may not have the necessary permissions to save the data in the CRM system.
  Technical Errors: There could be underlying technical issues, such as database connectivity problems or system configuration errors.
  Business Logic Errors: Certain business rules or logic defined in the system may prevent the saving of data.
  Data Consistency Issues: There may be inconsistencies in the data being entered, such as references to non-existent records.
  
  Solutions:
  
  Check the Message Log: The first step is to check the message log for more detailed information about the error. This can provide specific error messages or codes that can help identify the root cause.
  Validate Input Data: Ensure that all required fields are filled out correctly and that the data adheres to any validation rules set in the system.
  Review Authorizations: Verify that the user has the necessary authorizations to perform the action. This may involve checking roles and permissions in the SAP system.
  Consult Technical Support: If the issue persists, it may be necessary to consult with your SAP technical support team or basis team to investigate any underlying technical issues.
  Check Customizations: If there are custom developments or enhancements in the CRM system, review them to ensure they are not causing the issue.
  Test in a Different Environment: If possible, try to replicate the issue in a development or test environment to see if it is specific to the current environment.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help in troubleshooting, such as CRMD_ORDER for managing orders or CRMD_ORDERADM_H for accessing order administration.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Documentation: Review SAP documentation related to CRM marketing functionalities for any known issues or best practices.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.