How To Fix CRM_MKTCCM_JOB_MSG011 - Campaign &1, job type &2 is still running

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTCCM_JOB_MSG - messages for collaborative campaign batch jobs

• Message number: 011

• Message text: Campaign &1, job type &2 is still running

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTCCM_JOB_MSG011 - Campaign &1, job type &2 is still running ?

  The SAP error message CRM_MKTCCM_JOB_MSG011 indicates that a campaign job in the SAP Customer Relationship Management (CRM) system is still running. This message typically arises when a user attempts to execute a job or perform an action on a campaign that is already in progress.
  Cause:
  
  Job Still Running: The primary cause of this error is that the campaign job (e.g., a marketing campaign) is still executing in the background. This could be due to a long-running process or a job that has not yet completed.
  System Performance: If the system is under heavy load or if there are performance issues, jobs may take longer to complete, leading to this message.
  Job Overlap: There may be multiple instances of the same job running simultaneously, which can cause conflicts.
  
  Solution:
  
  
  Check Job Status: 
  
  Use transaction code SM37 to check the status of background jobs. Look for the specific job related to the campaign and see if it is still running or if it has completed.
  If the job is still running, you may need to wait for it to finish.
  
  
  
  Terminate Job: 
  
  If you determine that the job is stuck or taking too long, you can terminate it from the SM37 transaction. Select the job and choose the option to cancel it. Be cautious with this step, as terminating a job may lead to incomplete processing.
  
  
  
  Review Logs: 
  
  Check the job logs for any errors or warnings that might indicate why the job is taking longer than expected. This can provide insights into potential issues that need to be addressed.
  
  
  
  Optimize Performance: 
  
  If long-running jobs are a frequent issue, consider reviewing system performance and optimizing the underlying processes. This may involve tuning database performance, adjusting job scheduling, or increasing system resources.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or support notes related to CRM campaign management for any specific recommendations or known issues.
  
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SM37: Monitor background jobs.
  CRMD_ORDER: Access CRM order management, where you can view campaign details.
  
  
  
  SAP Notes: 
  
  Check SAP Notes for any updates or patches related to CRM campaign management that may address known issues.
  
  
  
  System Administration: 
  
  Involve your SAP Basis team if you suspect system performance issues or if you need assistance with job management.
  
  
  
  By following these steps, you should be able to resolve the CRM_MKTCCM_JOB_MSG011 error and manage your campaign jobs effectively.